AI can be an effective tool to help your team work smarter not harder. But like any assistant, it requires accurate direction, supervision, correction, and oversight. It’s also important to keep things like risk, reward, ethics, and safety in mind. While the AI landscape continues to evolve, we can expect regular changes, challenges, and opportunities to persist in this space. As a leader, here are some things to think about when you examine how to think about integrating AI in the workplace in a way that makes sense for your business.
Do…
Think About Enhancing Productivity: AI can often help with repetitive tasks that your team handles on a daily basis. Using AI to help with things like analyzing data, automating messages, designing presentations, or scheduling appointments can help employees get more work done and increase productivity.
Lean in to AI’s strengths: AI is better at certain things than others so leveraging it in the right way is important. It can be helpful to give customers a quick way to engage with your business online. This can help you uncover potential sales leads faster and promptly zero in on customers who are having regular issues so you can proactively address them. AI can help you generate faster responses that are tailored to the customer’s specific needs too, but don’t forget to make it easy to get in touch with a human.
Check For Mistakes: AI can be a great tool to for detecting patterns or predicting certain outcomes. Fraud detection, budgeting, and compliance are areas where AI is being successfully utilized to help businesses avoid risk. But it’s important to remember that while AI can do a great job calling certain things to your attention, it’s no substitution for a trained human eye when it comes to signing off on important data, decisions, and communication. So check it twice and use common sense.
Do NOT…
Violate Ethics & Privacy Laws: There is a lot of grey area around who legally has access to data that’s input openly into AI platforms. This means that whatever you type into chat bots could potentially be accessed by anyone and used for any purpose. At a very minimum, you want to be sure that your team is not sharing Personal Health Information (PHI), HIPPA, or Personally Identifiable Information (PII) or even proprietary business and client/customer information that could put your business at risk. Responsible and ethical use of AI is a developing subject, but one that will surely see future laws and regulations related to consent and compliance.
Fall Prey to Bias and Misinformation: AI formulates its content based on the data and information on which it is trained. If the original data is flawed or biased, it can negatively impact your work product. Always investigate, corroborate, and test the information that you are given and instruct your team to do the same.
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